Support

Whenever you need us, we’re here to help and assist you.

Its rare that customers need to get in touch with us, but when you do we're here and ready to help.

System Status

All systems and networks are functioning perfectly.

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Log A Support Ticket

Our skilled and trained technicians are available around the clock to assist you. Just open a support ticket and we'll get back to you quickly.

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Service Level Agreement (SLA)

We have one of the finest SLA's available in the hosting industry with a very genuine commitment to 100% uptime, all possible due to our choice of the finest equipment and datacentres available today.
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Acceptable Use Policy (AUP)

We are a completely ethical hosting company and will not tolerate spammers or anyone using our services in a way to cause harm to others.
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Privacy Policy

We respect your privacy. This policy describes the ways we collect information from and about you, and what we do with the information.
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Terms and Conditions

In taking services from us, you agree to be bound by our Terms and Conditions which confirm our legal commitment to you. Please also read our Privacy Policy, Service Level Agreement and Acceptable Use Policy as each forms part of the Terms and Conditions.
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Case Study

Meetupcall

Meetupcall provide HD quality conference calling for customers all around the world. A large number of technical challenges prevented Meetupcall from moving into the Cloud. Cronos solved those challenges with the industry leading CronoSphere platform.

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Excellent service, quick to respond, nothing too much trouble and most importantly, willing to help!

Richard Rowley, no-offence.org

TessChoob develops and operates mission critical websites and online services. It is hard to imagine a higher level of personal attention, fast response, and flexible dependability than we enjoy through the great service with Cronos.

Simon De Banke, tesschoob.com

All we wanted was a solution that worked and left us to do what we do best, Cronos delivered that solution.

Mike Wells, astralfire.co.uk

First class service. Reliable, knowledgeable and fast support channel. Value for money. Peace of mind and stress free hosting experience.

Georgina Lloyd Parry, Bvoxy Ltd

We initially selected Cronos because of their flexibility, responsiveness, personal service and good price point. Pleased to say their service following implementation has also fully lived up to expectations.

Simon Harrison, mnetics.co.uk

Cronos migrated us to their new platform and provided excellent hands on support, working with them has been like a breath of fresh air compared to our previous provider.

Simon Randall, scorpionitc.com

Cronos gives us the help we need quickly, with knowledge and understanding second to none.The response times are super quick, it is fair to say that Cronos have exceeded all our expectations.

Simon Randall, scorpionitc.com

Cronos were especially good at understanding our requirements, and by providing very flexible scaling and fast SSD storage, they were by far the best choice for us.

Jason Naraine, visioneng.co.uk

We've tried a number of hosting providers over the years, none of whom have provided the levels of service offered by Cronos. Their server infrastructure is top notch, and their customer support constantly delivers above and beyond the call of duty.

Simon Swords, staffsquared.com

We needed a hosting provider with the scalable infrastructure and extensive knowledge required to support our bespoke application and telephony systems. Cronos delivered.

Simon Moxon, meetupcall.com

Our livelihood relies on uptime and performance. The confidence we get from our relationship with Cronos surpasses what any SLA could offer.

Adam Sanders, riskbase.co.uk

Cronos delivered everything they promised and more. The robustness of their infrastructure is incredible. The level of performance of our web site is now at a level we previously didn't think would be possible.

Dave Griffiths, lancerregister.com

It's always a leap of faith to switch hosts, especially for an ecommerce site like ours. Having moved to Cronos hosting, I wish we'd taken the leap years ago. Such a refreshing change to have a host that actively looks at how we can make things better.

Michael Parker, aquarterof.co.uk

With Cronos you get a lightning quick response, and you talk to a real person who is both an expert... and knows your setup immediately.

Michael Parker, aquarterof.co.uk

Having worked with the founders previously I didn’t think they could better their service, however Cronos exceeds anything I’ve ever experienced before. If you want 100% reliability with a personal touch then look no further.

Pete Hall, websiteengineers.co.uk

Cronos is responsive, thoughtful, diligent and always focused on getting the result for the customer.

David Owen, First and Third Ltd

We have followed Cronos and its founders for many years and have come to almost take for granted the level of service we receive which is simply unmatchable in today's marketplace.

Cem Coku, demomedia.co.uk

Decent hosting companies are few and far between. Cronos actually care about their clients. It's a refreshing service to receive these days.

Dave Waters, buysend.com

I switched to Cronos about a year ago and have been extremely impressed with the reliability and service I have received. I would be happy to recommend them to anyone.

Craig Parker, rugbydata.com

Cronos Internet has provided us with a fast, secure and extremely reliable hosting platform for our customers. The level of service we have received has been excellent, enabling us to efficiently and easily manage our enterprise hosting solutions on behalf of our customers.

Sarah Steer, puresystems.co.uk

Cronos don’t just meet our hosting requirements, they are an important extension of our team as they go beyond the call of duty using their technical know-how to delve into investigating any concerns we raise.

George Brownlee, farmvetsystems.com

I've worked with the founders since 2003 and they've provided faultless service and superb technical advice all this time. They are VERY responsive, knowledgeable and friendly - everything you want from your hosting partners.

Mark McDermott, codegent.com